Zubie guide

Connect Zubie to TuroReports

Link your Zubie account once and TuroReports receives your cars' trips automatically. Setup takes a few minutes.

Before you start

  • Done by the account owner

    The TuroReports account owner must connect Zubie. Team members don't see the option.

  • Your Zubie sign-in

    The email and password for the Zubie account your cars are on.

  • Installed devices

    Your Zubie devices are installed and your cars appear in the Zubie app or at app.zubie.com.

  • A VIN for each car

    TuroReports recognizes each car by its VIN, so every car in Zubie needs one.

Connect Zubie

  1. 1

    Open Settings in TuroReports

    Go to www.turoreports.com/rental-hub/settings (opens in a new tab) and sign in if asked. The Connections tab opens first. It lists Turo, Zubie and your other connections. The account owner must do these steps.
    Zubie
    ZubieNot connected

    GPS tracking · Toll calculation

    Settings › Connections: the Zubie row before you connect.
  2. 2

    Open Zubie and click Connect Zubie

    Click the Zubie row, then the blue Connect Zubie button at the top of the page.
    Zubie
    ZubieNot connected

    GPS tracking · Toll calculation

    Connect Zubie
    The Zubie page before you connect.
  3. 3

    Sign in to Zubie

    TuroReports takes you to Zubie's own sign-in page. Sign in with the Zubie account your cars are on. TuroReports never sees your Zubie password.
  4. 4

    Approve access

    Approve the access TuroReports asks for. It is read-only: TuroReports can view your vehicles, trips and locations, and can't change anything in your Zubie account.
  5. 5

    Check the confirmation

    Zubie sends you back to TuroReports, which shows “Zubie account connected successfully.”
  6. 6

    Sync your vehicles

    Go back to SettingsConnectionsZubie and click Sync vehicles. TuroReports links each Zubie car to the same car in your fleet, and adds any car it doesn't have yet.
    Zubie
    ZubieConnected

    GPS tracking · Toll calculation

    Disconnect
    Connected vehiclesSync vehicles

    2003 Honda Accord

    VIN: 1HGCM82633A004352

    Last seen Oct 14
    1 vehicle linked to your fleet
    The Zubie page after a sync. The car shown is an example.
  7. 7

    Add any missing details

    If TuroReports asks for a car's Turo listing ID or license plate, fill it in. That's how the car's trips line up with its Turo reservations.

You're connected when

The Zubie page shows a green Connected badge, your cars are listed under Connected vehicles, and the page shows “Connected since” with the date you connected.

After you connect

  • Trips start from today. TuroReports receives trips driven from the moment you connect. Earlier trips aren't brought in.
  • New cars link on their own. Add a car to Zubie later and TuroReports links it within a day. Click Sync vehicles to link it right away.
  • Zubie works as before. Connecting doesn't change your Zubie account, your devices or the Zubie app.

Who helps with what

Zubie support

  • Installing or activating a device
  • Your Zubie login or password
  • Vehicle details in Zubie, such as the VIN
  • A device that doesn't report in the Zubie app

TuroReports support

  • Connecting or disconnecting Zubie
  • Syncing vehicles
  • Trips and toll reports in TuroReports
  • Access to your TuroReports account

Reach TuroReports at support@turoreports.com or through the contact form.

Disconnect ZubieRemove the connection, reconnect, or switch Zubie accounts.TroubleshootingFixes for the most common problems.